Customer Service Representative - Hanoi, Vietnam

Customer Service Representative - Hanoi, Vietnam

1. Your new job:

   Job Title	Customer Service Representative - Vietnam	Department	Customer Service
   Report To	Customer Service Representative Manager
   Work mode	On-Site	Employment Type	Full-Time
   Travel	0% - 25%	Work Site Location	Bac Ninh Province, Vietnam
   Job Objective: MCC has extensive experience in the manufacturing and delivery of high-quality semiconductors products, including extensive marketing and sales network throughout the world: China, Americas, EMEA, APAC. We are looking for a Customer Service Representative in Vietnam, with at least 1-2 years experience in the Semiconductor or Logistics industry.

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2. What you will do:

   Responsibility

   Work tasks and content: l   Answers incoming sales calls via telephone, e-mails and facsimile requests. l   Clarifies and fulfills customer requests/needs by presenting various selections of products and services providing pricing information as requested. l   Understands and responds to customer delivery needs by interfacing with internal personnel. l   Understands and supports established sales policies and procedures to provide proper and effective treatment to customers. l   Processes all paperwork for orders to include sales contracts, prints and related documentation.* FTZ -control documentation for routing guide internally to comply with shipping requirements. l   Resolves customer concerns in an expeditious and tactful manner. l   Keeps customers AR up to date and resolves any past due invoices or payment disputes.* Prepare for external audits as requested.

    

3. What you will bring:

   Education Background/ Major	Bachelor's degree in any discipline
   Experience(Ideal)	At least 1-2 years of work experience in the semiconductor or logistics industry.
   Knowledge(Ideal)	l   Knowledge of SAP HANA ERP system for customer order management. l   Experience in Supply Chain and Customer Service would be advantageous l   Experience in working within the Semiconductor industry would be advantageous. l   Knowledge of Model N system would be advantageous. l   Knowledge of FTZ process would be advantageous
   Abilities/Qualities	l   Proficient in using office software; l   Proficient in English listening, speaking, reading, and writing;
   Skills/Certifications	l   Proficient in project and personnel management, as well as interdepartmental coordination skills; l   Market and customer communication skills;

    

4. Why Join MCC: