Customer Service Representative (CSR) Assistant - Munich, Germany

Customer Service Representative (CSR) Assistant - Munich, Germany

1. Your new job:

   Job Title	Customer Service Representative (CSR) Assistant	Department	Digital
   Report To	CSR Regional Manager
   Work mode	On-site	Employment Type	Full-Time
   Travel	0-25%	Work Site Location	Munich, Germany
   Job Objective: Micro Commercial Components (MCC) is a leading manufacturer of discrete semiconductors, serving global markets with high-quality products and exceptional customer support. We are committed to innovation, reliability, and customer satisfaction. The CSR Assistant will support the Customer Service team in managing day-to-day operations, ensuring timely and accurate communication with customers, and assisting with order processing and documentation. This entry-level role is ideal for individuals looking to start a career in customer service within the semiconductor industry.

    

2. What you will do:

   Responsibility

   ·       Assist in processing customer orders, inquiries, and returns accurately and promptly. ·       Maintain and update customer records in SAP HANA system. ·       Support CSR team in preparing quotes, invoices, and shipping documentation. ·       Communicate with internal departments (Sales, Logistics, Production) to ensure order fulfillment. ·       Respond to basic customer inquiries via email and phone in a professional manner. ·       Monitor inventory status and coordinate with the logistics team for product availability. ·       Generate and maintain reports related to customer service activities. ·       Perform other administrative tasks as assigned by the CSR team or management.

    

3. What you will bring:

   Education Background/ Major	Completed Mittlere Reife (secondary school certificate) or equivalent vocational qualification.
   Experience (Must)	0–1 years in customer service, administrative support, or related field (internship experience is a plus).
   Abilities/Qualities	·       Strong communication and interpersonal skills. ·       Ability to read and write in English fluently for professional communication. ·       Basic knowledge of Microsoft Office (Excel, Word, Outlook). ·       Detail-oriented with good organizational skills. ·       Ability to multitask and work in a fast-paced environment. ·       Preferred: Familiarity with SAP or ERP systems and interest in the semiconductor industry.

    

4. Why Join MCC: