Customer Service Representative (CSR) - Taiwan

Customer Service Representative (CSR) - Taiwan

1. Job Description (Your new job):

   Job Title	Customer Service Representative (CSR)	Department	Digital
   Report To	CSR Supervisor
   Work mode	On-site	Employment Type	Full-Time
   Travel	0%	Work Site Location	Taiwan
   Job Objective: Micro Commercial Components (MCC) is a leading manufacturer of discrete semiconductors, serving global markets with high-quality products and exceptional customer support. We are committed to innovation, reliability, and customer satisfaction. The CSR Assistant will support the Customer Service team in managing day-to-day operations, ensuring timely and accurate communication with customers, and assisting with order processing and documentation. This entry-level role is ideal for individuals looking to start a career in customer service within the semiconductor industry.

    

2. Job Responsibility (What you will do):

   Responsibility

   ·        Receive, process and track customer orders, and file and back up order data. ·        Maintain communication with customers, reply to emails, and confirm delivery schedules. ·        Prepare shipping documents, assist sales staff in controlling shipments, and handle import and export matters. ·        Provide regular sales status reports for sales staff and supervisors’ reference. ·        Assist sales staff with internal administrative tasks related to sales operations. ·        Assist sales staff in organizing customer data, including basic company information, transaction records, and issue handling status.

    

3. Job Qualifications (What you will bring):

   Education Background/ Major	Completed Mittlere Reife (secondary school certificate) or equivalent vocational qualification.
   Experience (Must)	1 year SAP/MN operation experience.
   Abilities/Qualities	·        Strong communication and interpersonal skills. ·        Basic knowledge of Microsoft Office (Excel, Word, Outlook). ·        Detail-oriented with good organizational skills. ·        Ability to multitask and work in a fast-paced environment. ·        Preferred: Familiarity with SAP or ERP systems and interest in the semiconductor industry.

    

4. Why Join MCC: